Legacy Toolkit Terms of Service

Agreement and eligibility

These Terms form an agreement between you and Legacy Toolkit, the New Zealand-based operator of the service. By creating an account, buying a subscription, downloading the app, or using the service, you agree to these Terms and acknowledge the Privacy Policy. If you do not agree, do not use the service.

You must be at least 18 years old and able to enter a binding agreement. If you act for an organisation, estate, household, or another person, you confirm that you have authority to do so. Recording a role inside Legacy Toolkit does not itself establish legal authority.

What Legacy Toolkit provides

Legacy Toolkit is a desktop-first information organiser for private records, documents, wishes, contacts, reminders, encrypted sync, sharing, and trusted-access preparation.

Legacy Toolkit is not a law firm, will-writing service, financial adviser, tax adviser, medical or health provider, trustee, fiduciary, executor, administrator, insurer, emergency service, or government record. It does not create legal authority, validate a will or enduring power of attorney, decide entitlement, or replace qualified professional advice.

Accounts and security

• Provide accurate account information and keep authentication methods, devices, recovery material, and contact details secure and current.
• Do not share sign-in credentials. Use the product's sharing and family features when another person needs access.
• Notify security@legacytk.com promptly if you suspect account, device, key, release, or credential compromise.
• You are responsible for actions taken through your account unless they result from Legacy Toolkit failing to exercise the care required by applicable law.

Subscriptions, renewals, and price

Plan features, limits, billing intervals, and prices are shown before checkout. Prices are displayed in New Zealand dollars unless stated otherwise. Checkout must show the total payable amount and any applicable tax before you authorise payment.

A recurring plan renews at the interval selected at checkout until cancelled. You authorise the payment provider to charge the saved payment method for each renewal. We will provide any renewal or price-change notice required by law and will not apply a material price change to an already-paid period.

You can manage or cancel a subscription through the billing portal or by contacting support. Unless checkout states otherwise, cancellation stops future renewals and paid access continues until the end of the current billing period. Cancellation does not automatically delete the account, local vault, or information that lawfully needs to be retained.

Refunds and New Zealand consumer rights

Nothing in these Terms excludes, restricts, or modifies rights that cannot lawfully be excluded, including rights under the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986. Consumer services must be provided with reasonable care and skill, be reasonably fit for a disclosed purpose, and be supplied within a reasonable time where no time is agreed.

Change-of-mind refunds are not promised unless stated at checkout, but this does not limit remedies required where the service is faulty, misdescribed, not fit for purpose, or otherwise fails an applicable consumer guarantee. Contact support@legacytk.com with the account, purchase date, problem, and remedy requested.

Your content and information about other people

You retain rights in content you enter. You give Legacy Toolkit the limited permission needed to store, process, transmit, secure, back up, sync, and release content according to your settings and requested features.

You must have a lawful and proper purpose for personal information you enter about family members, whānau, executors, attorneys, beneficiaries, advisers, trusted contacts, or anyone else. Enter only what is reasonably necessary, keep it accurate where practicable, and respect that person's privacy, access, and correction rights.

Do not upload content you have no right to use or disclose. Do not use the service to monitor, profile, harass, impersonate, defraud, or unreasonably intrude on another person. Additional requirements for indirect collection are explained in the Privacy Policy.

Local vault, backups, and recovery

The desktop vault is designed to be local-first and encrypted, but its practical security and availability also depend on your device, operating-system account, authentication methods, backups, recovery material, software updates, and chosen recipients.

Keep an appropriate independent recovery plan for irreplaceable information and verify that backups can be restored. Do not treat an untested backup, a copy inside the vault, or an unaccepted trusted-contact invitation as guaranteed recovery.

Before uninstalling, replacing a device, deleting an account, rotating keys, or relying on Legacy Access, review available export, backup, recipient, and recovery options.

Sync, sharing, and trusted contacts

Sync, sharing, and Legacy Access may process encrypted payloads and the metadata required to identify accounts, objects, versions, recipients, permissions, claim status, review actions, and delivery events.

Choose recipients carefully, verify their address and identity, share only what they need, review access periodically, and revoke access when a relationship or purpose changes. A recipient may retain information legitimately released or exported before revocation.

A trusted-contact nomination is not an appointment as executor, attorney, guardian, administrator, beneficiary, or representative. Those roles depend on the applicable legal documents and law.

Legacy Access claims and review

Claimants must provide truthful, relevant, and proportionate information. A claim may be delayed, challenged, rejected, or blocked where identity, authority, evidence, security, recipient keys, owner instructions, or other safeguards are incomplete or inconsistent.

A review decision is an operational decision about whether the service's release conditions are met. It is not a legal determination of death, probate, authority, ownership, entitlement, capacity, family status, or document validity.

Do not submit passwords, recovery codes, unnecessary identity documents, or sensitive information unrelated to the claim. False or fraudulent claims may be preserved and referred to relevant authorities where permitted by law.

Acceptable use

• Do not use Legacy Toolkit for unlawful, fraudulent, abusive, malicious, deceptive, or rights-infringing activity.
• Do not access or attempt to access another person's account, vault, release, claim, administrative area, or data without proper authorisation.
• Do not bypass security or rate controls, probe production without written permission, introduce malware, scrape protected areas, interfere with availability, or misuse update and download systems.
• Do not send passwords, recovery codes, private vault plaintext, or unnecessary sensitive documents through ordinary support channels.

Downloads, updates, and beta software

Use installers and updates obtained from authorised Legacy Toolkit release channels and verify platform signing information where available. Keep supported operating systems and security updates current.

Beta or preview releases may be incomplete or less stable and should not be the only copy of important information. Material release-channel differences will be identified where practicable.

Third-party services

Authentication, payments, hosting, infrastructure, email, analytics, downloads, and operating-system features may depend on third parties. Their availability and their own terms and privacy notices also apply to activities they control. Legacy Toolkit remains responsible for its obligations under applicable law and does not use this clause to avoid responsibility that cannot lawfully be excluded.

Availability, suspension, and service changes

We may maintain, update, replace, or discontinue features and providers where reasonably required for security, reliability, law, or product operation. We will provide reasonable notice of material changes that adversely affect a paid service where practicable and legally required.

We may restrict or suspend access to protect users, investigate a security event, respond to legal requirements, address non-payment, or stop a serious breach of these Terms. We will act reasonably, consider the effect on access to important information, and provide an available export or recovery path where safe, practicable, and required by law.

Accuracy and professional advice

You are responsible for reviewing user-entered information for accuracy and keeping it current. Legacy Toolkit may provide organisation prompts and general educational material but does not guarantee that a checklist is complete for a particular person or legal situation.

Use a qualified New Zealand professional for legal, estate, tax, financial, medical, capacity, probate, trust, relationship-property, or fiduciary decisions. Use official emergency channels where safety is at immediate risk.

Liability

Legacy Toolkit is responsible for providing the service with the care required by applicable law. We are not responsible for loss caused solely by inaccurate user content, unauthorised credential sharing, unsupported modification, failure to maintain a reasonable backup or recovery method, or a third-party event outside our reasonable control where we exercised appropriate care.

To the maximum extent permitted by law, neither party is liable for indirect or consequential loss that was not reasonably foreseeable when the agreement was made. This limitation does not apply to fraud, wilful misconduct, breach of privacy obligations, infringement, or any liability or consumer remedy that cannot lawfully be excluded or limited.

Termination and data handling

You may stop using the service and request account closure. Before closure, export information you need and review local copies, shared recipients, active claims, subscriptions, and recovery material.

After closure, we handle retained information according to the Privacy Policy, applicable law, provider requirements, security needs, and backup lifecycles. Closure does not retract information already released to an authorised recipient or remove local and exported copies outside our control.

New Zealand law and disputes

These Terms are governed by New Zealand law. New Zealand courts have non-exclusive jurisdiction, which means mandatory rights available in another applicable jurisdiction are not removed.

Please contact support@legacytk.com first with the account, issue, desired outcome, and relevant dates. Privacy complaints can be sent to privacy@legacytk.com and may also be made to the Office of the Privacy Commissioner. Consumer complaints may be taken to the appropriate New Zealand dispute-resolution or enforcement body.

Changes and contact

We may update these Terms when the service, law, providers, or business practices change. We will update the date above and provide proportionate notice of material changes. Changes will not retrospectively remove accrued consumer rights.

Questions about these Terms can be sent to legal@legacytk.com. Billing and product support should be sent to support@legacytk.com.

Related

• Privacy overview
• Pricing